Shipping Policy | 配送方式
Fast & Reliable Shipping Worldwide | 全球快速可靠配送
At Hamer Pro® Asia, we are committed to delivering your order quickly, safely, and efficiently.
悍马糖亚洲官方网站致力于为您提供快速、安全、高效的配送服务。
Please review our shipping policy to understand our shipping options, delivery times, and procedures.
请查看我们的配送政策，了解配送方式、预计时间及相关流程。
Processing Time | 订单处理时间
- Orders are processed within 1-2 business days after payment confirmation.
付款确认后，订单将在1-2个工作日内处理。 - Orders placed on weekends or holidays will be processed on the next business day.
周末或节假日下单的订单将于下一个工作日处理。 - You will receive a confirmation email with tracking details once your order has been shipped.
订单发货后，您将收到包含物流追踪信息的确认邮件。
Shipping Options & Estimated Delivery Times | 配送方式及预计送达时间
We offer standard and express shipping to various locations. Estimated delivery times:
我们提供标准配送和快递服务，预计送达时间如下：
- Asia (Nearby Regions) | 亚洲（周边地区）: 3-7 business days | 3-7 个工作日
- United States & Canada | 美国 & 加拿大: 7-14 business days | 7-14 个工作日
- Europe | 欧洲: 10-18 business days | 10-18 个工作日
- Australia & New Zealand | 澳大利亚 & 新西兰: 8-15 business days | 8-15 个工作日
- Middle East | 中东: 10-20 business days | 10-20 个工作日
- South America & Africa | 南美 & 非洲: 14-25 business days | 14-25 个工作日
🚀 Express Shipping | 快递服务: Available for select regions with delivery in 3-7 business days (additional charges apply).
🚀 特快配送: 部分地区可选，预计3-7个工作日送达（额外费用适用）。
📌 Note | 注意: Delivery times are estimates and may be affected by customs processing, local courier delays, or unforeseen circumstances.
📌 送达时间为预估，可能因海关检查、当地物流延误或不可抗力影响而有所变化。
Shipping Rates | 配送费用
- Standard Shipping | 标准配送: Calculated at checkout based on destination.
费用根据目的地在结账时计算。 - Express Shipping | 快递配送: Additional fees apply, rates vary by location.
需支付额外费用，具体金额因地区而异。 - Free Shipping | 免运费: Available for select regions on qualifying orders.
部分地区符合条件的订单可享受免运费
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can track your order on our website or through the courier’s official website. If you do not receive tracking details within 48 hours of shipping confirmation, please contact our support team.
Customs, Duties & Taxes
- International shipments may be subject to customs duties, taxes, or import fees based on the destination country’s regulations.
- These charges are the responsibility of the customer and are not included in the shipping fees.
- Customs processing times may cause delays beyond our control.
Lost, Stolen, or Delayed Shipments
- Lost Packages: If your package has not arrived within the estimated delivery timeframe, please contact us. We will work with the courier to investigate.
- Stolen Packages: We are not responsible for stolen packages marked as “delivered.” Please ensure a secure delivery location.
- Delayed Shipments: If a package is delayed due to customs, weather conditions, or courier issues, we will do our best to assist, but we cannot guarantee expedited resolution.
Incorrect Address & Delivery Issues
- Customers are responsible for providing accurate shipping information at checkout.
- If an incorrect address is provided, we cannot guarantee delivery. In such cases, additional reshipping fees may apply.
- If a package is returned to us due to an incorrect address, we will contact you for reshipment arrangements.
Returns Due to Failed Delivery
If a package is undeliverable and returned to us, we will attempt to contact the customer. Reshipping fees may apply.
Shipping Policy Updates
We reserve the right to update this shipping policy at any time. Changes will be posted on our website, and continued use of our services implies acceptance of these terms.