Refund Policy

30-Day Money-Back Guarantee
At Hamer® Pro International, we stand behind the quality of our products and your satisfaction is our top priority. That’s why we offer a 30-day money-back guarantee on all eligible purchases. If you are not completely satisfied with your order, you may request a refund or exchange within 30 days of receiving your product.

Eligibility for Refunds
To qualify for a refund, the following conditions must be met:

• The product must be unused, unopened, and in its original packaging.
• Returns must be initiated within 30 days of delivery.
• Proof of purchase (order confirmation or receipt) is required.
• Shipping costs for returns are the responsibility of the customer, unless the return is due to a product defect or order error.

Non-Refundable Items
We cannot process refunds for the following:

• Opened or used products due to health and safety regulations.
• Products purchased from unauthorized sellers or third-party platforms.
• Items returned beyond the 30-day refund window.
• Gift cards and promotional items.

How to Request a Refund
To initiate a refund, follow these steps:

• Contact our customer support at support@hamerpro.asia with your order number and reason for the return.
• Our team will review your request and provide return instructions.
• Ship the product back using a trackable shipping method. Once we receive the return, we will process your refund within 5-10 business days.

Exchanges & Replacements
If you received a damaged, defective, or incorrect item, please contact us immediately. We will provide a free replacement or exchange at no additional cost.

Authenticity Warning
We are the original makers of Hamer® Pro Candy. Refunds are only applicable to purchases made directly through Hamer® Pro’s official websites only. We are not responsible for refunds on counterfeit or unauthorized products.

Contact Us
For any return or refund-related inquiries, feel free to reach out at 📩 support@hamerpro.asia