Refund Policy | 退款政策
30-Day Money-Back Guarantee | 30天退款保证
At Hamer® Pro Asia, we stand behind the quality of our products, and your satisfaction is our top priority.
悍马糖国际承诺产品质量，您的满意是我们的首要任务。
That’s why we offer a 30-day money-back guarantee on all eligible purchases.
因此，我们提供30天退款保证，适用于符合条件的订单。
If you are not completely satisfied with your order, you may request a refund or exchange within 30 days of receiving your product.
若您对订单不满意，可在收到商品30天内申请退款或换货。
Eligibility for Refunds | 退款资格
To qualify for a refund, the following conditions must be met:
符合以下条件的订单可申请退款：
- Product Condition | 产品状态: The product must be unused, unopened, and in its original packaging.
产品状态: 需未使用、未拆封，且保持原包装。 - Return Window | 退货期限: Returns must be initiated within 30 days of delivery.
退货期限: 需在收到商品30天内提交退货申请。 - Proof of Purchase | 购买凭证: Proof of purchase (order confirmation or receipt) is required.
购买凭证: 需提供订单确认邮件或收据。 - Return Shipping | 退货运费: Customers are responsible for return shipping costs, unless the return is due to a product defect or order error.
退货运费: 若非因产品缺陷或发错订单，退货运费需由买家承担。
Non-Refundable Items | 不可退款商品
The following items cannot be refunded:
以下情况不符合退款条件：
- ❌ Opened or Used Products | 已开封或使用的产品: Due to health and safety regulations.
- ❌ 已开封或使用的产品: 出于健康和安全原因，已开封商品不予退款。
- ❌ Unauthorized Purchases | 非官方购买渠道: Items bought from unauthorized sellers or third-party platforms.
- ❌ 非官方购买渠道: 在未经授权的卖家或第三方平台购买的商品。
- ❌ Expired Refund Period | 逾期退货: Items returned beyond 30 days of delivery.
- ❌ 逾期退货: 订单超出30天退款期限。
- ❌ Gift Cards & Promotions | 礼品卡及促销商品: Non-refundable.
- ❌ 礼品卡及促销商品: 不接受退款。
How to Request a Refund | 退款申请流程
To initiate a refund, follow these steps:
申请退款，请按照以下步骤操作：
1️⃣ Contact Us | 联系客服
📩 Email support@hamerpro.asia with your order number and reason for the return.
📩 发送邮件至 support@hamerpro.asia，提供您的订单号和退货原因。
2️⃣ Approval & Instructions | 审核与退货指南
✅ Our team will review your request and provide return instructions.
✅ 我们的客服团队将审核您的申请，并提供退货说明。
3️⃣ Return Shipping | 退货寄送
🚚 Ship the product using a trackable shipping method.
🚚 使用可追踪的物流方式寄回商品。
4️⃣ Refund Processing | 退款处理
💳 Once received, we will process your refund within 5-10 business days.
💳 退货包裹送达后，我们将在5-10个工作日内完成退款。
Exchanges & Replacements | 换货与补发
If you received a damaged, defective, or incorrect item, please contact us immediately.
若您收到损坏、缺陷或错误商品，请立即联系我们。
We will provide a free replacement or exchange at no additional cost.
我们将免费补发或更换，无需额外费用。
Authenticity Warning | 正品声明
We are the original makers of Hamer® Pro Candy.
我们是悍马糖的官方制造商。
🔴 Refunds only apply to purchases made directly from our official websites.
🔴 退款仅适用于官方渠道购买的订单。
⚠️ We are not responsible for refunds on counterfeit or unauthorized products.
⚠️ 假冒或未经授权的商品不予退款。
Contact Us | 联系我们
For refund or return inquiries, please reach out to us at:
如有退款或退货问题，请联系我们：
📩 Email | 邮件: support@hamerpro.asia